Good design is understanding your users.
I'm Amanda Kennedy, a designer and user researcher on a mission to improve service delivery through cloud infrastructure.
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About Me
I am a designer and researcher at Nava, a public benefit corporation improving digital services for local, state, and federal government. My current work at Nava uses service design to implement cloud technology at scale across a large federal government agency to better serve its workforce and 149 million beneficiaries.
I have experience designing services related to mental health, government, and financial literacy. I care about designing services that are easy to understand and use and that foster civic engagement. I previously led user research at Addapp, a digital health startup, and Lanternalia, my user research and content design consultancy. I graduated in 2019 from Carnegie Mellon University with a Master of Human-Computer Interaction.